11 Things We Do Better
Published: January 9th, 2024
We help solve your business problems.
We sit on the same side of the table as you, providing business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead, we listen to your business problem and offer several real strategies to resolve the root of your issues and achieve your goals.
We are committed to quality.
Serving a company’s IT and critical network needs is a HUGE responsibility that we take very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we may not pursue the opportunity.
Our wide spectrum of skills and experience.
From quick PC fixed to total server and network engineering – we’ve got it. And if there’s ever a problem we can’t solve, we know who to contact to get it fixed.
Our proven track record.
Unlike others in our industry, we can prove and show you how we deliver peace of mind, less downtime, faster problem resolution, data protection, money savings, streamlined communications, and simplicity in IT management for you.
We're fun to work with!
Anyone can fix a computer, but the experience of working with the person helping you is so important. Our team genuinely cares about every client. This drives us to provide fanatical support of their systems.
We strive for live answers on every call.
Our goal: Answer every call with a live person, no automated menus! If you reach voicemail, it becomes a ticket for our service team. We’ll call you back ASAP. Say goodbye to automated menu hell!
Security is paramount for us.
At Accent, we follow and enforce security best practices for all our clients, as well as internally. Your cybersecurity is only as good as the weakest link in the chain. We educate our team and our clients on cybersecurity frequently to keep networks and data safe. We’ve got your back.
We document everything.
Fast problem resolution and project success start with proper network documentation. At Accent Consulting, we document all requests and resolutions, create network diagrams, and securely store passwords. It’s non-negotiable for us!
Fast responses to requests.
Some companies think if your problem doesn’t seem that bad they can wait a few days to call you back. We get back to you fast so you know when your problems will be resolved. Our contracts spell out our response time. And when you’re dead in the water – we respond fast!
Satisfaction guaranteed.
All our programs and products come with an industry-leading 100% money back guarantee.
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